Customer Care Service Survey

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Name:	* Required
Company:	* Required

In thinking about your most recent experience with ABM Computech Enterprises Inc., was the quality of customer service you received...

Very Poor Somewhat Unsatisfactory Average Very Satisfactory Superior

If you indicated that the customer service was unsatisfactory, would you please describe what happened?

The process for getting your concerns resolved was...

Very Poor Somewhat Unsatisfactory Average Very Satisfactory Superior

Would you please take a few minutes to describe what happened?

Now please think about the features and benefits of the product itself. How satisfied are you with the system:

Very Poor Somewhat Unsatisfactory Average Very Satisfactory Superior

Would you please take a few minutes to describe why you are not satisfied with the product?

The following questions pertain to the customer service representative you spoke with most recently. Please indicate whether you agree or disagree with the following statements:

Customer Service Representative:   * Required

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
The customer service representative was very courteous
The customer service representative handled my call quickly
The customer service representative was very knowledgeable

Are there any other comments about the customer service representative you would like to add?


The Process
The following questions pertain to the process by which your most recent service contract was handled.
Please indicate whether you agree or disagree to with the following statement.

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
The waiting time for having my questions addressed was satisfactory
My phone call was quickly transferred to the person who best could answer my question

Strategic Partners

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